Refund policy

 

WE'RE COMMITTED TO MAKING YOUR SHOPPING EXPERIENCE SEAMLESS! HERE'S WHAT YOU NEED TO KNOW ABOUT EXCHANGES:

IN STORE PURCHASES
FULL PRICE CLOTHING:
ITEMS MAY BE EXCHANGED FOR STORE CREDIT WITHIN SEVEN (7) DAYS OF PURCHASE. TO QUALIFY, ITEMS MUST:
- BE UNWASHED, UNWORN, AND IN THEIR ORIGINAL CONDITION.
- HAVE ALL ORIGINAL TAGS ATTACHED.
- BE ACCOMPANIED BY THE SALES RECEIPT OR SAVED TO YOUR CUSTOMER ACCOUNT.
FINAL SALE ITEMS:
THE FOLLOWING ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED:
- ITEMS DISCOUNTED BY MORE THAN 30%.
- SEASONAL ITEMS.
- ALL NON-CLOTHING ITEMS.

ONLINE ORDERS
FULL PRICE CLOTHING:
ITEMS MAY BE EXCHANGED FOR STORE CREDIT WITHIN SEVEN (7) DAYS OF DELIVERY. TO QUALIFY, ITEMS MUST:
- BE UNWASHED, UNWORN, AND IN THEIR ORIGINAL CONDITION.
- HAVE ALL ORIGINAL TAGS ATTACHED.
- BE ACCOMPANIED BY THE SALES RECEIPT, PACKING SLIP, OR ORDER NUMBER.
FINAL SALE ITEMS:
THE FOLLOWING ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED:
- ITEMS DISCOUNTED BY MORE THAN 30%.
- SEASONAL ITEMS.
- ALL NON-CLOTHING ITEMS

TO RECEIVE YOUR STORE CREDIT, SEND BACK THE UNWANTED ITEM TO 6025 ROYAL LANE, SUITE 221, DALLAS, TEXAS 75230 WITH YOUR PROOF OF PURCHASE AS LISTED ABOVE. PLEASE ALSO INCLUDE YOUR FIRST AND LAST NAME, PHONE NUMBER, AND EMAIL. ONCE RECEIVED, WE WILL PROCESS YOUR EXCHANGE WITHIN 1-2 BUSINESS DAYS. YOUR STORE CREDIT WILL BE ISSUED VIA EMAIL. SHIPPING COSTS WILL NOT BE INCLUDED IN THE STORE CREDIT AND RETURN SHIPPING WILL BE THE RESPONSIBILITY OF THE CUSTOMER. IF YOU ARE SHIPPING AND ITEM WORTH OVER $75, WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE AND/OR PURCHASING SHIPPING INSURANCE. WE CANNOT GUARANTEE THAT WE WILL RECEIVE YOUR ITEM. 

TO EXCHANGE AN ONLINE ORDER IN STORE, PLEASE BRING YOUR ITEM AND ORDER CONFIRMATION TO THE STORE. (RECEIPT, ORDER NUMBER, ORDER CONFIRMATION EMAIL, OR PACKING SLIP ARE ALL ACCEPTABLE FORMS OF ORDER CONFIRMATION.)

STORE CREDITS
STORE CREDITS WILL BE SAVED TO YOUR CUSTOMER ACCOUNT AND MUST BE USED WITHIN ONE (1) YEAR OF THE ISSUE DATE. (ONLINE ORDER STORE CREDITS WILL BE ISSUED VIA EMAIL)
IF YOU DO NOT HAVE A CUSTOMER ACCOUNT WITH US, YOU WILL RECEIVE A PHYSICAL CARD THAT MUST BE PRESENTED TO USE STORE CREDIT ON FUTURE PURCHASES.

FOR QUESTIONS ABOUT AN EXCHANGE OR THIS POLICY, PLEASE CALL US AT 469-934-1768 OR MESSAGE US ON INSTAGRAM @SHOPODONATA.

WE VALUE YOUR SUPPORT AS A SMALL BUSINESS AND APPRECIATE YOUR UNDERSTANDING OF OUR POLICY. THANK YOU FOR SHOPPING WITH US!